On site in Vienna
Your IT partner from the neighbourhood.
One person who turns up, gets it done and afterwards explains what they did. Grün.Support is not a hotline and not a ticket system. It is me: Vincent Grün, IT technician from Döbling. I help small businesses without an IT department, and people at home.
You hear the price before I start. No subscription, no contract, no minimum term. How I work
- I run a business One system for quotes, stock, hours and invoices
- This is about home Data, network, repair, buying advice
- This is about AI Workshops, provider advice, AI on your own hardware
Office in Döbling, out and about across Vienna and the surrounding area
Who I am
A trained technician who also understands the workflow.
Vincent Grün, Grün.Support
I am Vincent Grün, a qualified IT technician, self-employed since 2017. In between I spent eight years building software and sorting out how companies work. That is why I rarely look only at the device when something goes wrong.
It started with neighbours, friends and their businesses: a computer that would not boot, a printer that only sometimes cooperated, a backup nobody was sure about. Grün.Support grew out of that. What stayed is the way of working: I come by, look at how you actually work, and then build something you can operate without me.
I am one person, not a company with a sales team and a layer in between. That means you talk to the person doing the work. It also means I cannot offer round-the-clock standby. If you need that, I will say so straight away and you are better off looking further.
-
2011–14
Apprenticeship as an IT technician
Learned the technology from the ground up, apprenticeship alongside secondary school finals.
-
2017
Founded Grün.Support
IT help for people and small businesses in Vienna ever since.
-
2017–22
Product manager for student housing software
The link between customers and development, for software running thousands of hall places across Austria, Germany and Switzerland.
-
2023–25
Project and process consultant
Improved workflows in companies with up to 6,000 employees.
-
Today
Full focus on Grün.Support
Small businesses and private households in and around Vienna.
What I do
Three ways in, the same person.
In a business it is about the work running through: from the order via stock and hours to the invoice, without anyone typing the same line twice. At home it is about your devices and your data. AI sits across both: the same tool, once in the business and once at your own desk. Related work, different scale, hence three pages.
For businesses
Everything in one system
For businesses of one to around fifteen people without their own IT: one programme for the whole workflow instead of five that do not talk to each other.
- Quote and order: entered once, used everywhere
- Invoicing: e-invoicing, open items, handover to the accountant
- Stock management: items, warehouse, purchasing, stocktaking
- Time and staff: hours on the job, hours ready for payroll
- Individual jobs: devices, network, backup, troubleshooting
For private clients
IT help at home
For everything at home that has to do with technology. Fixed scope, price up front, from €150 in Vienna including travel.
- Data: backed up, moved, found again
- Network: Wi-Fi that works everywhere
- Repair: desktops and laptops, price quoted first
- Buying advice: what you need, not what the brochure pushes
AI knowledge
Workshops and consulting on AI
For businesses, for individuals and for training providers. At the end of a day something finished sits on your own device, not just an understanding.
- Workshops: a working day on a real task from your own work
- Consulting: which provider, which task, and where AI is not worth it
- Local AI: on your own hardware, without data leaving the building
Not included: round-the-clock standby, payroll itself (your tax advisor does that, I prepare the data), data recovery from physically damaged drives, gaming machines, and third-party specialist software that comes with its own support.
How I work
Six rules you can hold me to.
These are not advertising promises. They are the points where working with IT people usually succeeds or fails.
-
The price comes first
You know what it costs before I start. If it turns into more than we agreed, you hear that beforehand, not on the invoice.
-
No subscription, no contract
Job by job. No minimum term, no flat fee that keeps running when you do not need it.
-
I explain it in plain words
Jargon is a tool, not a shield. If you know afterwards what I did, it was a good explanation.
-
Everything belongs to you
Accounts, licences and contracts are in your name, the devices stand at your place. I do not need remote access that is always open.
-
You can replace me
At the end it is written down what sits where and how to get to it, in a way another provider can pick up. Even if I am unavailable.
-
I also say no
If something is not worth it, or I am the wrong person for it, I say so. An honest no is cheaper than an expensive maybe.
References
What clients say
With Vincent's support I took my entire IT infrastructure into my own hands. I now work independently of the big software and cloud providers and have full control over my data and services.
Stefan Yazzie Herbert, video production and directing, Vienna
Vincent restructured our IT infrastructure from the ground up. Everything in our office runs perfectly and our data is secure.
Knud Nielsen, architect, Vienna
Vincent spotted and solved IT problems in my everyday work that I would never have suspected. My work is more pleasant now, I save time and precious nerves.
H. Seidl, manager, Vienna
Contact
Tell me in a few sentences what it is about.
What is not working, which devices are involved, where you are. That is all I need to start. I come back with an assessment: whether it can be done remotely or needs an appointment, and what it costs.
The form is easiest, phone and email work just as well. No booking tool, no hold queue.